- Can I trust your team?
- We went through a real accreditation review — business license, insurance, and background checks, each reviewed and confirmed by PWSAC, not just self-reported, plus any certifications we've had verified. See the Accreditation status section below for exactly what's been checked and when.
- Are your staff certified?
- Any certifications we've had verified — like CPR/first aid, lifeguard credentials, or Certified Pool Operator (CPO) — are listed with their dates in the Accreditation status section below. Ask us about the rest when we call.
- Do I need to be home?
- For routine pool service, no — as long as we can safely access the pool area and you secure pets. For a first visit or a lesson, we suggest being there so we can walk through everything together.
- What if I'm not happy with the service?
- Let us know right away and we'll come back to make it right. We want to make sure you're taken care of.
- What's your cancellation policy?
- Please let us know at least 24 hours before. Late cancellations may have a fee since we've already set aside time for you.
- Are you a franchise brand?
- No, we're not a franchise. Sunlake Swim Academy is a fully independent, individually-owned and operated business — we don't dictate how they price their work, staff their team, or run day-to-day operations. PWSAC is an accreditation network: Sunlake Swim Academy chose to meet our published accreditation standards for insurance, licensing, and safety, and pays an accreditation fee to earn the PWSAC Verified badge — not a license, franchise, or business opportunity.
